Notice on COVID-19/Coronavirus

In light of the unprecedented events of the past few weeks, VanDyk Mortgage has taken extraordinary steps to help ensure the physical safety and well-being of our employees, customers and vendors. We remain committed to minimizing the spread of COVID-19 and lessening the financial impact on our customers. VanDyk Mortgage is here to serve your needs. While you may experience longer wait times, rest assured that we are available to help you with your mortgage needs. Servicing customer are encouraged to visit www.vandykmortgage.com and selecting “Make a Payment” to manage their accounts. Customers with loans in process may utilize their online portal located at the loan originators website to submit documentation. New customers may apply at www.vandykmortgage.com/locatelo.php.

MAKING PAYMENTS
Current VanDyk Mortgage customers who have not set up an online account should, please contact our customer service teams at 888-4VANDYK (888-482-6395) or servicemyloan@vandykmortgage.com. With an online account, VanDyk Customers will be able to:

• Access your account 24/7
• Update your personal details
• Make monthly mortgage payments
• Set up automatic payments

As USPS and other parcel carriers experience delays, payments by mail could take longer to arrive. We ask that customers help avoid these complications by making payments HERE. For customers who are unable to access their account online for any reason, we will waive any charges for payments made over the phone during this time.

LOANS IN PROCESS
While, again, response times may be increased, VanDyk is working diligently to process, approve and close all loans. As Federal, State and local guidance increases, certain key functions may be impacted, but VanDyk and our vendor partners are doing everything we can to facilitate the closing of loans.

ADDITIONAL SERVICES
Customers whose ability to make a mortgage payment has been directly impacted by COVID-19 should call 888-4VANDYK (888-482-6395) or email servicemyloan@vandykmortgage.com. For more information on COVID-19 please visit the Centers for Disease Control and Prevention website (https://www.cdc.gov/coronavirus/2019-ncov/index.html).

ALERT FOR NEW YORK BORROWERS
The New York Executive Order No. 202.9 and Emergency Regulation 3 NYCRR Part 119 allows individuals who reside in New York to apply for forbearance for up to 90 days for any payment due on a residential mortgage for a property located in New York. The forbearance will be available to borrowers who demonstrate financial hardship as a result of the COVID-19 pandemic, including loss of employment and inadequate reserves to make the mortgage payment. The forbearance under Part 119 is not available for FHA loans, VA loans and other loans sold to Fannie Mae, Freddie Mac and other specified instrumentalities or government sponsored entities. Any payments missed due to the forbearance will need to be repaid. To learn how to apply, you may contact us at 888-482-6395 or servicemyloan@vandykmortgage.com or contact your current servicer.

If you do not qualify for forbearance under Part 119 or other state guidelines, make all payment(s) to your originating lender and, upon notification that the mortgage loan has been transferred to your mortgage servicer, contact your mortgage servicer for possible forbearance.

Forbearance for FHA loans, VA loans and other loans sold to Fannie Mae and Freddie Mac
There are also forbearance options available for FHA loans, VA loans and other loans sold to Fannie Mae, Freddie Mac and other government sponsored entities for borrowers who have experienced hardship resulting from COVID-19. Please contact us or your current servicer regarding these options, how to apply, and eligibility requirements.